Frequently asked questions
Answers before you choose or deploy WokFow
These answers cover the questions teams usually ask before connecting channels, choosing a plan or putting an AI-assisted sales workflow into daily use.
What do teams ask before choosing WokFow?
The usual questions cover fit, channels, AI control, plan usage, implementation and data handling. The answers on this page are written to help a team decide whether a conversation-based sales workflow is relevant before booking a demo.
Fit and channels
WokFow is an AI sales workflow for Malaysian SMEs. Its public positioning covers WhatsApp, Facebook Messenger and Telegram, while the specific connection method and account requirements are confirmed during onboarding.
AI and human control
The team supplies knowledge and rules, chooses where automation is appropriate and can hand complex conversations to a person. AI training refers to configuring knowledge, prompts, scripts, workflow and testing rather than training a new foundation model.
Pricing and usage
DIY, DWY and DFY differ by capacity and implementation responsibility. MAR reflects active responders or conversations during the month, AI credits represent included usage capacity and add-ons extend capacity without adding a higher plan’s service model.
Implementation and data
Before launch, the business should prepare product information, prices, policies, FAQs, sales stages and an approver. Channel requirements, permissions, export scope and any custom work should be confirmed before implementation begins.
Frequently asked questions
What is WokFow?
WokFow is an AI sales workflow for Malaysian SMEs that connects chat, knowledge, stages, follow-up and ownership.
What should we prepare before launch?
Prepare product information, prices, policies, FAQs, sales stages and an owner who can approve the workflow.