Turn WhatsApp and Facebook enquiries into trackable online sales

How does WhatsApp and Facebook sales automation work?

It connects the enquiry source, customer conversation, product knowledge, sales stage, follow-up and human handoff. Online sellers can see what the customer asked, what has been answered and what should happen next without rebuilding the story from separate apps.

The problem for online sellers

Facebook ads, Messenger enquiries and WhatsApp chats often create repeated questions about price, stock, delivery and payment. When volume rises, the difficult part is not only replying; it is qualifying the lead, remembering the follow-up and knowing who owns the next action.

A trackable chat-to-order flow

WokFow can help the team move a conversation from first enquiry to needs confirmed, quotation, payment pending or another business-defined stage. Product information and FAQs provide the answer boundary, while high-intent or complex questions can go to a person.

Useful for several online motions

The same model can support supplements and beauty products, fashion and home products, online courses, consultations and ecommerce campaigns. For regulated or health-related categories, the workflow should support product and order information without replacing professional advice.

Start with the real workflow

A demo should focus on the channels, team size, enquiry volume, common objections and follow-up rhythm already used by the business. WokFow can then show whether a DIY, DWY or DFY operating model is the right fit.

Frequently asked questions

Is this only for supplement sellers?

No. Supplements, beauty, fashion, home products and ecommerce are examples of chat-to-order businesses.

Does the workflow support human handoff?

Yes. High-intent, complex or sensitive conversations can be routed to a person with the customer context.