Trust and control
Keep AI-assisted sales under your team’s control
WokFow is designed so AI can assist the sales process without removing human ownership. Your team defines the knowledge, rules, stages and handoff points.
How does WokFow keep AI under control?
WokFow uses business knowledge, response modes, sales stages, permissions and human handoff to define what the AI-assisted workflow can do. The team should confirm the approved answer boundary and exceptions before launch.
Knowledge and response modes
The business provides product information, policies, FAQs and sales rules. Auto mode can handle defined routine work, Assist mode can prepare suggestions and summaries, and a human can take over a complex or sensitive conversation.
Roles and visibility
Owner, Admin and Agent responsibilities can be separated so the business can decide who configures, reviews, handles conversations or exports information. Actual permissions and export scope should be checked in the current product setup.
Channel requirements
WhatsApp, Facebook and Telegram each have their own account and usage requirements. The connection method and current support boundaries are confirmed during onboarding, and all connected accounts remain subject to the relevant platform policies.
What this page does not claim
This page does not make unverified claims about Official WhatsApp API status, PDPA certification, data residency, SLA or encryption standards. Procurement requirements should be raised during the demo and proposal stage.
Frequently asked questions
Is the WhatsApp connection an official API?
The website does not make an unverified Official API claim. The current method and requirements are confirmed during onboarding.
Can complex conversations go to a human?
Yes. Auto, Assist and human handoff choices can be configured around risk and sales stage.